Complaint box at AIIMS pharmacy

Rural News Update | Complaint box at AIIMS pharmacy - Im4change

The All India Institute of Medical Sciences (AIIMS) will put up a complaint and suggestion box at its pharmacy on the hospital campus to check discrepancies in the distribution of medicines at less than half the price.

The 24-hour pharmacy is expected to provide all medicines and surgical consumables prescribed by doctors to outpatients at a 56 per cent discount on the minimum retail price.

“The pharmacist has been instructed to provide medicines only against AIIMS prescriptions and at 56 per cent discount. The complaint and suggestion box is being introduced to check for any complaints from patients that the shopkeeper is not providing the medicines and diverting them elsewhere,” said Dr Y.K. Gupta, the head of the department of pharmacology and a member of the committee responsible for setting up the pharmacy.

“All medicines must be in place and made available by the shopkeeper. There should be no compromise on medicine quality and no patient can be turned away from the pharmacy,” he said.

The pharmacists have been instructed to prominently advertise that all drugs, including those needed for chemotherapy, are priced 56 per cent lesser than the maximum retail price.

AIIMS draws around 10,000 footfalls a day. Of them, nearly 8,000 are patients who report to the outpatient department. The majority belongs to the lower-income strata and cannot afford treatment elsewhere.

Dr Shakti Gupta, the head of the department of hospital administration who headed the committee, said: “We have taken a Rs 50-lakh performance guarantee from the pharmacist so that if any loophole is found on their part in providing the medicines, they will be considered defaulters and lose the money.”

“This service will not meet any roadblocks as we have ready in hand a second line of operators if this pharmacist withdraws and fails to deliver,” Dr Shakti Gupta said.

The Telegraph, 19 January, 2012, http://www.telegraphindia.com/1120119/jsp/nation/story_15025145.jsp

 The All India Institute of Medical Sciences (AIIMS) will put up a complaint and suggestion box at its pharmacy on the hospital campus to check discrepancies in the distribution of medicines at less than half the price.

The 24-hour pharmacy is expected to provide all medicines and surgical consumables prescribed by doctors to outpatients at a 56 per cent discount on the minimum retail price.

“The pharmacist has been instructed to provide medicines only against AIIMS prescriptions and at 56 per cent discount. The complaint and suggestion box is being introduced to check for any complaints from patients that the shopkeeper is not providing the medicines and diverting them elsewhere,” said Dr Y.K. Gupta, the head of the department of pharmacology and a member of the committee responsible for setting up the pharmacy.

“All medicines must be in place and made available by the shopkeeper. There should be no compromise on medicine quality and no patient can be turned away from the pharmacy,” he said.

The pharmacists have been instructed to prominently advertise that all drugs, including those needed for chemotherapy, are priced 56 per cent lesser than the maximum retail price.

AIIMS draws around 10,000 footfalls a day. Of them, nearly 8,000 are patients who report to the outpatient department. The majority belongs to the lower-income strata and cannot afford treatment elsewhere.

Dr Shakti Gupta, the head of the department of hospital administration who headed the committee, said: “We have taken a Rs 50-lakh performance guarantee from the pharmacist so that if any loophole is found on their part in providing the medicines, they will be considered defaulters and lose the money.”

“This service will not meet any roadblocks as we have ready in hand a second line of operators if this pharmacist withdraws and fails to deliver,” Dr Shakti Gupta said.

The Telegraph, 19 January, 2012, http://www.telegraphindia.com/1120119/jsp/nation/story_15025145.jsp

The All India Institute of Medical Sciences (AIIMS) will put up a complaint and suggestion box at its pharmacy on the hospital campus to check discrepancies in the distribution of medicines at less than half the price.

The 24-hour pharmacy is expected to provide all medicines and surgical consumables prescribed by doctors to outpatients at a 56 per cent discount on the minimum retail price.

“The pharmacist has been instructed to provide medicines only against AIIMS prescriptions and at 56 per cent discount. The complaint and suggestion box is being introduced to check for any complaints from patients that the shopkeeper is not providing the medicines and diverting them elsewhere,” said Dr Y.K. Gupta, the head of the department of pharmacology and a member of the committee responsible for setting up the pharmacy.

“All medicines must be in place and made available by the shopkeeper. There should be no compromise on medicine quality and no patient can be turned away from the pharmacy,” he said.

The pharmacists have been instructed to prominently advertise that all drugs, including those needed for chemotherapy, are priced 56 per cent lesser than the maximum retail price.

AIIMS draws around 10,000 footfalls a day. Of them, nearly 8,000 are patients who report to the outpatient department. The majority belongs to the lower-income strata and cannot afford treatment elsewhere.

Dr Shakti Gupta, the head of the department of hospital administration who headed the committee, said: “We have taken a Rs 50-lakh performance guarantee from the pharmacist so that if any loophole is found on their part in providing the medicines, they will be considered defaulters and lose the money.”

“This service will not meet any roadblocks as we have ready in hand a second line of operators if this pharmacist withdraws and fails to deliver,” Dr Shakti Gupta said.

The Telegraph, 19 January, 2012, http://www.telegraphindia.com/1120119/jsp/nation/story_15025145.jsp

The All India Institute of Medical Sciences (AIIMS) will put up a complaint and suggestion box at its pharmacy on the hospital campus to check discrepancies in the distribution of medicines at less than half the price.

The 24-hour pharmacy is expected to provide all medicines and surgical consumables prescribed by doctors to outpatients at a 56 per cent discount on the minimum retail price.

“The pharmacist has been instructed to provide medicines only against AIIMS prescriptions and at 56 per cent discount. The complaint and suggestion box is being introduced to check for any complaints from patients that the shopkeeper is not providing the medicines and diverting them elsewhere,” said Dr Y.K. Gupta, the head of the department of pharmacology and a member of the committee responsible for setting up the pharmacy.

“All medicines must be in place and made available by the shopkeeper. There should be no compromise on medicine quality and no patient can be turned away from the pharmacy,” he said.

The pharmacists have been instructed to prominently advertise that all drugs, including those needed for chemotherapy, are priced 56 per cent lesser than the maximum retail price.

AIIMS draws around 10,000 footfalls a day. Of them, nearly 8,000 are patients who report to the outpatient department. The majority belongs to the lower-income strata and cannot afford treatment elsewhere.

Dr Shakti Gupta, the head of the department of hospital administration who headed the committee, said: “We have taken a Rs 50-lakh performance guarantee from the pharmacist so that if any loophole is found on their part in providing the medicines, they will be considered defaulters and lose the money.”

“This service will not meet any roadblocks as we have ready in hand a second line of operators if this pharmacist withdraws and fails to deliver,” Dr Shakti Gupta said.

The Telegraph, 19 January, 2012, http://www.telegraphindia.com/1120119/jsp/nation/story_15025145.jsp